Easily solve device issues

With decades of experience in countless applications, our services team leverages specialized tools and procedures to provide fast, efficient diagnostics and instrumentation repair. Minimizing downtime is our priority, we guarantee a complete, high-quality repair service.

**As of July 1, 2020 new shipping forms are required for the US/Can border crossing when sending in equipment for repair. Please discard all old copies of the forms and download the latest forms to avoid shipping delays.

Please download our US REPAIR INTAKE FORM  and follow the instructions below for sending equipment back for repairs:

  1. Complete Repair Order Form (Page 2)
    • This form provides us with all the shipping, billing and repair information to help us provide you with better service.
    • Please ensure that all required fields are completed.
    • Before shipping, please email of fax the completed Repair Order Form before to ensure the quickest turn around.
  2. Complete Proforma Invoice (Page 3)
    • This form provides Canadian Customs with information on the nature of the goods being returned.
    • In the quantity fields, please enter the number of individual units being returned. Calculations will be performed automatically.
    • Complete the company information on the bottom of page 4
  3. Complete NAFTA Certificate (Page 4)
    • The NAFTA certificate shows to Customs that the goods returning were made in Canada and should be returned duty free.
    • Please complete the company information on the top of the page.
  4. Once all the forms have been completely filled out, 3 copies of each form must accompany the shipment. Please place them on the outside of the box to make them accessible for both the courier and Customs.
  5. Email a copy of the completed forms using this form
  6. Return the units to either of the following addresses:
    • MOBILTEX #36, 56 Freeport Cres. NE, Calgary, AB, Canada T3J 0T7 Attn: Service Department (403) 291 2770
    • MOBILTEX c/o Livingston International 408 Oak Street, Sweet Grass, MT 59484 USA
      *Customs forms are still required when shipping to Sweet Grass (a $75 fee per shipment will apply)

MOBILTEX’s warranty policy is FCA MOBILTEX in Calgary. Please ensure that shipments are returned to Calgary freight/brokerage prepaid.

If you have any questions, please feel free to contact us.

Email: Please the CONTACT US Form – Select ‘Product Support’
Toll Free: 1.844.689.3282 (844.MTX.DATA)
Fax: +1.403.250.6795

Please download our CANADA REPAIR INTAKE FORM  and follow the instructions below for sending equipment back for repairs:

Please ship any items requiring repair to:

MOBILTEX Data Ltd.
#36, 56 Freeport Cres. NE
Calgary, Alberta
Canada T3J 0T7

Attn: Service Dept.
(403) 291 2770

For the best service possible, please ensure you include a note with your shipment that includes the following:

  • Return address and shipping details
  • Payment instructions (supply a purchase order or call in with a Visa Number)
  • Contact information should we have a question regarding your repair
  • A list of all included equipment with an explanation of what is wrong
  • Any special instructions (eg: Rush, include spare parts when returned, etc.)

If you have any questions, please feel free to contact us.

Email: Please use the CONTACT US Form – Select ‘Product Support’
Toll Free: 1.844.689.3282 (844.MTX.DATA)
Fax: +1.403.250.6795

Please contact MOBILTEX for shipping instructions from outside North America.

Email: Please use the CONTACT US Form – Select ‘Product Support’
Toll Free: 1.844.689.3282 (844.MTX.DATA)
Fax: +1.403.250.6795

READY TO LEARN MORE?

Call toll free: 1 (844) 689 3282

Our industry-leading Sales, Technical Support, and Service teams are ready to take you from product selection to initial set-up and continue to provide dedicated support throughout the product lifecycle.