Our dedicated group of technical support specialists are here to assist at every step as you connect, collect, analyze, manage and take action on field data measurements from your critical assets. Our international field support team is comprised of multi-disciplined, NACE certified engineers who deliver on our commitment to our customers — with efficient and cost-effective support.
Our support does not end after the commissioning – it goes far beyond. We provide a service hotline, onsite service and digital support, all directly through cathodic protection and pipeline integrity experts and skilled project engineers. The MOBILTEX Support Team is like a virtual coach in the field with you to rely on.
We’ve worked hard to earn our reputation as the best service team in the industry.
UNRIVALED EXPERTISE
Each of our technical support technicians has extensive experience in cathodic protection, pipeline integrity, and IIoT technologies. We assist Engineering, Operations and IT departments with expertise in product selection and installation, system configuration, databases and IT networking, integrations, and more.
CUSTOMER SATISFACTION
Our customer support surveys prove an extremely high level of customer satisfaction in our industry. MOBILTEX customers report 95% satisfaction with our technical support response time, problem-solving, and ability to help them optimize their remote monitoring systems.
PROACTIVE MONITORING
Instead of waiting for a call, we monitor our infrastructure continuously to catch any potential threats to uptime or performance. Part of our team is dedicated to proactively responding to automatic alerts triggered within the CorView Platform.
DEVICE ASSESSMENTS, REPAIRS & UPGRADES
The MOBILTEX Support Team provides comprehensive device maintenance and facilitates upgrades for our entire line of products. Damaged devices can often be quickly and easily repaired for a fraction of the cost of a replacement. We’ve successfully repaired devices that have suffered damage from lightning strikes, vandals and even bears! Before you replace your damaged devices, send them back to us for a fast, free assessment of repairability.
